Effective Date: 27 September, 2024
At Aroma Route, we strive to provide you with the highest quality coffee and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
- Unopened Items: You may return any unopened and unused products within 30 days of purchase for a full refund.
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
2. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [Your Email] or [Your Phone Number] to request a return authorization.
- Packaging: Carefully pack the item in its original packaging to ensure it is protected during return shipping.
- Shipping: Send the item back to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or damaged.
3. Refund Process
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
Please note that the following items are non-refundable:
- Opened or used coffee products
- Gift cards
5. Changes to This Policy
Aroma Route reserves the right to modify this refund and return policy at any time. We will notify you of any changes by posting the new policy on our website.
6. Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at:
Aroma Route
Thank you for choosing Aroma Route! We appreciate your business and are here to ensure your satisfaction.